Warranty Policy

Last Updated: June 9, 2026

1. Warranty Overview

VALMOB Innovations Co., Ltd is committed to supplying quality outdoor furniture products manufactured according to our internal quality control standards.

This Warranty Policy outlines the warranty coverage, inspection requirements, customer responsibilities, and warranty limitations applicable to all VALMOB products.

2. Customer Inspection Upon Arrival

The customer is responsible for inspecting all goods immediately upon arrival.

All products must be fully inspected within thirty (30) calendar days from the date of arrival .

Any claims regarding:

  • Shipping damage

  • Missing items

  • Incorrect quantities

  • Visible defects

  • Scratches

  • Dents

  • Packing damage

  • Surface damage

must be submitted in writing, with supporting photographs and documentation, within thirty (30) calendar days of delivery.

Claims submitted after the thirty (30) day inspection period may not be accepted.

After the thirty-first (31st) day following delivery, visible damage, scratches, dents, packing issues, or defects that could reasonably have been identified during inspection shall be deemed accepted by the customer.

3. Shipping Damage

Unless otherwise agreed in writing, transportation and shipping risks are governed by the applicable commercial terms (Incoterms) specified in the sales agreement.

Damage occurring during transportation, customs handling, unloading, local delivery, storage, or customer handling shall not be considered a manufacturing defect.

The customer is responsible for filing claims against the freight carrier, shipping company, insurance provider, or logistics provider where applicable.

4. Packaging Requirements

VALMOB provides packaging according to the packaging specifications approved by the customer.

Where the customer requests modifications, reductions, alternative packaging methods, cost-saving packaging solutions, container optimization, or special packing instructions, VALMOB shall not be responsible for damages resulting from such customer-requested packaging changes.

Packaging-related claims may be rejected if the packaging supplied complies with the customer’s approved specifications.

5. Warranty Coverage

Subject to normal commercial use and proper maintenance, VALMOB warrants that products shall be free from defects in materials and workmanship at the time of delivery.

Warranty coverage applies only to manufacturing defects verified by VALMOB.

At VALMOB’s sole discretion, warranty remedies may include:

  • Repair

  • Replacement parts

  • Replacement products

  • Commercial credit

No other remedies are implied.

6. Normal Outdoor Use

VALMOB outdoor furniture is designed for normal outdoor residential, hospitality, commercial, and resort use.

Products must be used in accordance with their intended purpose.

Customers are responsible for:

  • Following maintenance recommendations

  • Proper cleaning procedures

  • Appropriate storage during extreme weather conditions

  • Protecting products from misuse or abuse

7. Exclusions from Warranty

This warranty does not cover:

  • Normal wear and tear

  • Minor cosmetic variations

  • Natural fading due to UV exposure

  • Environmental staining

  • Corrosion caused by improper maintenance

  • Damage caused by chemicals or cleaning products

  • Damage caused by storms, floods, fire, or natural disasters

  • Accidental damage

  • Misuse or abuse

  • Improper assembly

  • Improper storage

  • Unauthorized modifications

  • Commercial overloading beyond intended use

8. Improper Use

Outdoor furniture is intended for seating, dining, and normal recreational use.

Examples of improper use include, but are not limited to:

  • Standing on chairs

  • Dancing on chairs

  • Jumping on furniture

  • Climbing on furniture

  • Using products as ladders

  • Dragging furniture improperly

  • Exceeding reasonable weight limits

  • Commercial misuse beyond intended design parameters

Damage resulting from improper use shall not be covered under warranty.

9. Color and Material Variations

Minor variations in:

  • Color

  • Finish

  • Fabric texture

  • Wood grain

  • Surface appearance

are normal manufacturing characteristics and shall not be considered defects.

10. Warranty Claim Procedure

To submit a warranty claim, customers must provide:

  • Order number

  • Product information

  • Description of the issue

  • Clear photographs

  • Supporting documentation

VALMOB reserves the right to inspect, evaluate, and verify all claims before approving any warranty remedy.

11. Limitation of Liability

To the maximum extent permitted by law, VALMOB shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Business interruption

  • Loss of profits

  • Loss of revenue

  • Installation costs

  • Removal costs

  • Project delays

VALMOB’s maximum liability shall not exceed the purchase price of the affected product.

12. Contact Information

For warranty claims or questions regarding this Warranty Policy, please contact:

VALMOB Innovations Co., Ltd

RM 2978, 12/F Leighton Centre
77 Leighton Road
Causeway Bay, Hong Kong

📧 Email: contact@valmob.com

📞 Phone: +86 137 0969 1046

💬 WhatsApp: +86 137 0969 1046

🌐 Website: https://valmob.com