Returns & Refund Policy

Last Updated: June 9, 2026

1. Introduction

This Returns & Refund Policy applies to all orders placed with VALMOB Innovations Co., Ltd.

By placing an order with VALMOB, the customer agrees to the terms outlined in this policy.

2. Nature of Products

Many VALMOB products are manufactured to order and may include:

  • Custom colors

  • Custom fabrics

  • Custom dimensions

  • Customer-specific packaging

  • Private label branding

  • OEM and ODM production

For this reason, return and refund rights are limited.

3. Deposits

All deposits paid to VALMOB are non-refundable unless otherwise agreed in writing.

Once production, material purchasing, engineering, sampling, packaging preparation, or logistics arrangements have commenced, deposits shall not be refundable.

4. Order Cancellation

Orders may not be cancelled once production has started.

If the customer requests cancellation after production has commenced, VALMOB reserves the right to:

  • Retain the deposit.

  • Charge for completed work.

  • Charge for purchased materials.

  • Charge storage and handling fees.

  • Recover all costs incurred.

5. Returns

Products may not be returned without prior written authorization from VALMOB.

Unauthorized returns will not be accepted.

Return requests must be submitted in writing and approved before any goods are returned.

6. Non-Returnable Products

The following items are non-returnable:

  • Custom-made products

  • Special-order products

  • OEM products

  • ODM products

  • Private label products

  • Clearance items

  • Products manufactured to customer specifications

7. Inspection Period

Customers must inspect all products within thirty (30) calendar days of delivery.

Any claims relating to:

  • Visible defects

  • Missing items

  • Incorrect quantities

  • Shipping damage

must be submitted in writing with photographs and supporting evidence within thirty (30) calendar days.

Claims submitted after this period may not be accepted.

8. Shipping Damage

Damage occurring during transportation, unloading, storage, customs handling, or customer handling is not considered a manufacturing defect.

Customers should file claims directly with the freight carrier, insurance provider, or logistics company where applicable.

9. Approved Refunds

If VALMOB determines that a valid manufacturing defect exists, VALMOB may, at its sole discretion:

  • Repair the product.

  • Supply replacement parts.

  • Replace the affected product.

  • Provide a commercial credit.

Cash refunds are not guaranteed.

10. Limitation of Liability

VALMOB shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Installation costs

  • Removal costs

  • Project delays

  • Business interruption

VALMOB’s maximum liability shall not exceed the purchase price of the affected products.

11. Contact Information

VALMOB Innovations Co., Ltd

RM 2978, 12/F Leighton Centre
77 Leighton Road
Causeway Bay, Hong Kong

📧 Email: contact@valmob.com

📞 Phone: +86 137 0969 1046

💬 WhatsApp: +86 137 0969 1046

🌐 Website: https://valmob.com